About SwimActiveGear

Who is SwimActiveGear for?
SwimActiveGear specializes in high-performance competitive swimwear and equipment for serious swimmers. Our target customers include:
  • Competitive swimmers (youth and adult)
  • Swim teams and clubs
  • Aquatic athletes preparing for competitions
  • Coaches looking for quality training gear
  • Swimming enthusiasts who demand professional-grade equipment
Our product lineup focuses on racing suits (like our Fastskin LZR series), competition swimwear, and specialized accessories to enhance performance in the water.

Product Questions

What’s the difference between your Fastskin LZR models?
Our Fastskin LZR series offers different levels of compression and technological features:
  • Ignite: Entry-level competition suit with moderate compression
  • Pure Intent: Mid-range with targeted muscle support
  • Pure Valor: Advanced compression for serious competitors
  • Racer X: Our highest-performance suit with maximum compression
Kneeskin versions provide additional leg coverage for enhanced hydrodynamics.
How do I choose the right size for competition swimwear?
Competition suits typically fit tighter than training suits. We recommend:
  • Consult our detailed size charts for each product
  • Measure yourself according to our guidelines
  • When between sizes, competitive swimmers often size down for maximum compression
  • For personalized advice, email [email protected]
Do you offer team/group discounts?
Yes! We provide special pricing for swim teams ordering multiple suits. Contact our customer service at [email protected] with your team details and quantity needs.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most countries, excluding some remote areas and parts of Asia. All shipments originate from our warehouse in Long Beach, California.
What are my shipping options?
We offer two shipping methods:
  • Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch with tracking
  • Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch with tracking
Processing time is typically 1-2 business days (plus 1-2 additional days during peak seasons).
I have a competition coming up – can you guarantee delivery by a certain date?
While we can’t guarantee delivery times (especially for international orders), we prioritize competition orders. Contact us at [email protected] with your event details and we’ll:
  • Recommend the best shipping option
  • Expedite processing when possible
  • Provide tracking updates
For important competitions, we recommend ordering at least 4-6 weeks in advance.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using this number.
What if my package is lost or damaged?
All standard shipments include insurance. If your package is lost or arrives damaged:
  1. Contact us immediately at [email protected]
  2. Provide photos of any damaged items
  3. We’ll work with the carrier to resolve the issue promptly

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery:
  • Items must be in original, unworn condition with tags attached
  • Return shipping costs are the customer’s responsibility
  • Processing typically takes 3-5 business days after we receive your return
Note: For hygiene reasons, we cannot accept returns on worn swimwear or opened goggles.
How do I initiate a return?
To return an item:
  1. Email [email protected] with your order number and reason for return
  2. We’ll provide return instructions and an authorization number
  3. Ship the item back to our Long Beach warehouse
  4. Once received and inspected, we’ll process your refund
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. The timing of the refund appearing in your account depends on your payment provider (typically 3-10 additional business days).

Contact & Support

How can I contact customer service?
Our customer service team is available via: We typically respond to emails within 24 hours (excluding weekends and holidays).
Do you offer product recommendations or fitting advice?
Absolutely! Our team includes former competitive swimmers who understand performance needs. Email us at [email protected] with:
  • Your measurements
  • Competition level
  • Event specialties
  • Any specific concerns
We’ll recommend the best gear for your needs.

Still Have Questions?

We’re here to help competitive swimmers get the gear they need to perform their best. Don’t hesitate to reach out with any additional questions at [email protected].

Ready to upgrade your swim gear? Shop Now and experience our championship-level service.